Frequently asked questions · Five Star Ford North Richland Hills

Frequently asked

Where can I buy a new Ford F-150 near North Richland Hills, TX?

Visit Five Star Ford North Richland Hills for a wide selection of new Ford F-150 models.

Where can I get auto financing with bad credit near North Richland Hills, TX?

We offer financing solutions tailored for customers with bad credit at our North Richland Hills location.

Where can I get my car serviced for an oil change near North Richland Hills, TX?

Our service center at Five Star Ford North Richland Hills provides quick and reliable oil changes.

Where can I get certified pre-owned vehicles near North Richland Hills, TX?

Explore our selection of certified pre-owned vehicles at Five Star Ford North Richland Hills.

What makes Five Star Ford North Richland Hills stand out in North Richland Hills?

Our extensive inventory, customer-focused financing options, and expert service make us a standout choice.

What are Five Star Ford North Richland Hills' hours?

Sales is open Monday through Saturday, 8:00 am to 8:00 pm, and closed Sunday. The Service Department is open Monday through Friday 7:00 am to 7:00 pm and Saturday 7:00 am to 4:00 pm. The Parts Department is open Monday through Friday 7:00 am to 6:00 pm and Saturday 8:00 am to 4:00 pm. All departments are closed Sunday.

Where is Five Star Ford North Richland Hills located?

The dealership is located at 6618 Northeast Loop 820, North Richland Hills, TX 76180. It sits directly on NE Loop 820, providing easy highway access from Fort Worth, Keller, Hurst, Euless, Bedford, and the broader DFW Metroplex. Ample on-site parking is available across the dealership's large lot.

How do I schedule a service appointment?

You can schedule service online at 5starford.com using the online scheduler, call the Service Department directly at (817) 500-0097, or use the FordPass App. Five Star Ford also offers Ford Pickup & Delivery, a complimentary valet service where a technician picks up your vehicle at your home or office, services it at the dealership, and returns it to you.

What services does the service center offer?

The service center offers a full range of automotive services including oil changes, tire rotations, brake inspections and replacement, battery testing and replacement, air filter replacement, fluid top-offs, engine tune-ups, transmission service, recall repairs, and collision repair. The center employs over 40 factory-trained and Ford-certified master technicians and uses only genuine Ford and Motorcraft OEM parts.

Does Five Star Ford North Richland Hills offer Ford Pickup and Delivery service?

Yes. Five Star Ford NRH offers complimentary Ford Pickup & Delivery for eligible vehicles. A technician drives to your home or workplace, picks up your Ford, services it at the dealership, and returns it to you. All warranty and customer-pay repairs on drivable vehicles are eligible. Coupons and service specials apply. Schedule through the FordPass App or by calling (817) 500-0096.

What financing options are available?

Five Star Ford NRH has a dedicated finance team that works with multiple lenders to find competitive rates and flexible terms for buyers of new and used vehicles. They offer a First Time Buyer Program ($500 toward a new Ford purchase for buyers without established credit) and a Credit Restart program for buyers with challenged credit. Customers can apply for financing online at 5starford.com/finance-application/.

Does Five Star Ford honor X-Plan, A-Plan, or Z-Plan pricing?

Yes. Multiple verified customer accounts on Reddit, the Maverick Truck Club forum, and the Bronco6G forum confirm that Five Star Ford North Richland Hills honors Ford employee pricing plans including X-Plan, with no markups and no frivolous add-ons. The dealership's transparent pricing policy is a key reason it is one of the most recommended Ford dealers in North Texas.

What new Ford models are available at Five Star Ford North Richland Hills?

The dealership carries the full Ford lineup including the F-150, F-250/F-350 Super Duty, Ranger, Maverick, Mustang, Mustang Mach-E, Explorer, Expedition, Escape, Bronco, Bronco Sport, and Transit vans. With over 1,200 vehicles in inventory and the largest Ford selection in the Metroplex, customers can browse in-stock vehicles or custom-order directly from the factory.

Does Five Star Ford sell Certified Pre-Owned (CPO) vehicles?

Yes. Five Star Ford North Richland Hills is the #1 Ford Certified Pre-Owned dealership in the Dallas/Fort Worth Metroplex. CPO vehicles undergo a rigorous Ford inspection process and come with extended warranty coverage. The dealership carries a wide selection of Ford Blue Certified and Gold Certified pre-owned vehicles across all major models.

Is there a documentation fee, and what does it include?

Five Star Ford North Richland Hills charges a documentation fee of $225, which is included in the advertised Five Star Price. This fee covers the processing of title, registration, and other paperwork associated with the vehicle purchase. Customers should also budget for applicable Texas state tax, title, and license charges, which are separate.

Does Five Star Ford offer commercial fleet vehicles and upfitting?

Yes. Five Star Ford NRH has a dedicated Commercial Sales department that serves businesses needing work trucks, cargo vans, and fleet vehicles. The dealership offers Ford Transit vans, F-Series Super Duty trucks, Rangers, and other commercial-grade vehicles, along with upfitting services. Dedicated Commercial Sales Managers are available to assist fleet buyers.

What awards has Five Star Ford North Richland Hills won?

Five Star Ford NRH is the only Ford dealership in the nation to win the Ford Triple Crown Award every year since its inception in 2001, a distinction requiring Top 100 national sales volume, Top 100 parts and service volume, and the President's Award for customer satisfaction. It has also won the President's Award 25 times, the DealerRater Ford Dealer of the Year for 2021 and 2022, the Edmunds Five Star Dealer Award, the BBB Torch Award for Marketplace Ethics, and the City of NRH Outstanding Large Retailer of the Year.

What should I expect when I visit the dealership?

Customers can expect a large, modern showroom with an extensive inventory of new and used Ford vehicles on the lot. Tenured sales staff, over 57% of employees have been with the company more than five years, will assist with test drives, trade-in appraisals, and financing. The service center waiting area is available for service customers. The dealership is committed to transparent, no-pressure pricing.

Is parking available at Five Star Ford North Richland Hills?

Yes. Five Star Ford North Richland Hills has a large on-site parking lot at 6618 NE Loop 820. The property accommodates hundreds of vehicles across the new inventory lot, used inventory lot, and customer parking areas adjacent to the showroom and service center. The location is easily accessible from NE Loop 820 with multiple entry points.

Can I order a new Ford directly from the factory through Five Star Ford NRH?

Yes. Five Star Ford NRH offers factory custom orders for any Ford model. Customers can configure their vehicle using Ford's build-and-price tool and place an order through the dealership. The dealership has a strong track record of transparent factory orders with no price changes at delivery, as confirmed by multiple verified customer accounts across Reddit and enthusiast forums.

Why choose Five Star Ford North Richland Hills for new 2026 Ford?

At Five Star Ford North Richland Hills, you can explore a wide selection of new 2026 Ford models. The dealership prides itself on offering an extensive inventory, competitive financing options, and a team of knowledgeable staff ready to assist you in finding the perfect vehicle to suit your needs.

Why choose Five Star Ford North Richland Hills for F-150 XLT?

Five Star Ford North Richland Hills provides a large selection of Ford F-150 XLT models, catering to those looking for a powerful and reliable truck. The dealership offers hassle-free financing and a team of experts to help you choose the right configuration and features for your lifestyle.

Why choose Five Star Ford North Richland Hills for order Your New Ford From Sam Pack's Five Star Ford?

Ordering your new Ford from Five Star Ford North Richland Hills ensures access to a vast inventory and the expertise of a dedicated team. They offer competitive financing solutions and a seamless purchasing experience to help you drive home in your ideal Ford vehicle.

What are your hours?

Sales is open Monday through Saturday, 8:00am–8:00pm, and closed Sunday. Service is open Monday through Friday, 7:00am–7:00pm, and Saturday 7:00am–4:00pm. Parts is open Monday through Friday, 7:00am–6:00pm, and Saturday 8:00am–4:00pm. Our Collision Center, at 5250 N Riverside Dr in Fort Worth, runs Monday through Friday, 7:00am–6:00pm. All departments are closed Sunday.

Where are you located and how do I get there?

We're at 6618 Northeast Loop 820, North Richland Hills, TX 76180, directly on NE Loop 820 (I-820) and a short drive from Fort Worth, Keller, Arlington and the wider Metroplex. Our Collision Repair Center has relocated to 5250 N Riverside Dr, Fort Worth, TX 76137, on the south side of 820 next to the former Everest College.

Do I need an appointment for service, and how do I book?

Appointments are recommended. Book online through the Schedule Service page at 5starford.com, through the FordPass App, or by calling our Service Department at (817) 500-0097. Our online scheduler lets you pick your service, date and time. Walk-ins are handled as capacity allows, and Saturday service hours (7:00am–4:00pm) are available for weekday-busy owners.

How does your pricing work?

We use no-haggle, transparent pricing with digital price displays, so the advertised figure is the figure. You can shop, value your trade with a KBB Instant Cash Offer, finance and buy entirely online, with same-day financing available. We also publish rotating new, pre-owned and service specials plus service coupons on our website, and offer military, college-grad and loyalty incentives.

What services does your service center perform?

Oil changes, tire rotations and tire sales, air filter replacement, battery testing and replacement, brake inspection and replacement, fluid top-offs, engine tune-ups, diagnostics, recall and warranty work, and major engine or transmission repair. We use genuine Ford and Motorcraft OEM parts and include complimentary multi-point inspections. Commercial and work-truck repair is handled through our dedicated commercial department.

Can you come to me instead? How does Mobile Service work?

Yes. Our Mobile Service Van brings tools and diagnostic equipment to your home or office. Appointments must be booked at least 48 hours in advance and are limited to a 20-mile radius of ZIP 76180; after-hours appointments are available. Reserve online at 5starford.com or call (469) 771-0493. Mobile Service runs Monday–Friday 7:00am–7:00pm and Saturday 7:00am–4:00pm.

Do you offer pickup and delivery or a loaner while my Ford is serviced?

Ford Pickup & Delivery is complimentary: we collect your vehicle from home or work, service it, and return it; it excludes parts and repair charges and non-operational vehicles. A complimentary shuttle is also available. A loaner may or may not be available depending on the day, just ask when you schedule. You can book in the FordPass App.

What should I expect when I arrive?

Pull into our on-site service lane at 6618 Northeast Loop 820 and an advisor will check you in. While you wait, our customer lounge offers Wi-Fi, snacks and beverages. Your Ford receives a complimentary multi-point inspection, and we discuss expected timing at booking since every job differs. Shuttle rides are available if you'd rather not wait.

Do you handle collision and body repair, and do you work with insurance?

Yes. Our Collision Repair Center at 5250 N Riverside Dr, Fort Worth, TX 76137, (817) 479-9546, has direct repair relationships with all major insurance companies. We use a dust-free, air-tight paint booth with bake-hardened finishes, computerized paint mixing for factory color match, and computerized frame straightening and measuring equipment. Request an estimate on our Collision page.

Do you sell and service work trucks, commercial vehicles and EVs?

Yes. We stock Transit, E-Transit, Super Duty and upfitted work trucks through our commercial department, with commercial repair and Ford Section 179 tax guidance available. On the electrified side we carry new and pre-owned Mustang Mach-E, E-Transit and Ford hybrids, plus custom EV ordering, the Ford Power Promise, and an EV fuel-savings calculator on our site.

Can I order Ford parts, accessories or tires without a service appointment?

Yes. Our Parts Department, (817) 500-0094, stocks genuine Ford and Motorcraft parts and accessories. Order online through our Ford parts portal or the Ford accessories eStore by entering your year, make and model, then pick up in store or have parts shipped. Use our online Tire Finder for tires. Parts is open Monday–Friday 7:00am–6:00pm, Saturday 8:00am–4:00pm.

Do you have Spanish-speaking staff?

Yes. Five Star Ford North Richland Hills has a Spanish-speaking sales team, and our website offers a Español version. Para llamadas en Español, call (817) 766-5005. You can also reach Sales at (817) 500-0096, Service at (817) 500-0097, or visit us at 6618 Northeast Loop 820, North Richland Hills, TX 76180, Monday through Saturday.