Reviews for Five Star Ford North Richland Hills · page 10

I appreciated the responsiveness of my salesperson Jason Howell and his patience to address pricing questions, and make pricing adjustments, as necessary. I also appreciated the dealership approach of not inflating the prices of vehicles in stock, by adding dealer add ons, that a consumer may or may not be interested in. Additionally, from a relationship management perspective, the dealership should know that follow up emails, all related to a transaction that occurred literally decades later, matter. I purchased a vehicle from Five Star Ford NRH over a decade ago, and Five Star Ford NRH remained in touch, all these years, via occasional emails. When I was in the market for another Ford, I thought of recent emails the Ford CRM had sent me wishing me "Happy Birthday", and started perusing the website for the truck that I was in pursuit of.

See Lee Clanton! He will take care of you from start to finish. Provides help well after the sell. Thank you Lee!

4/9/2026 another good experience. Same as what I wrote below. And I find there Prices are competitive. I want my Ford car maintained by Ford and they make it easy for me to do just that! I trust 5*Ford NRH, they have always met my requirements for quality service. 12/2025, another good experience. Same as what I wrote below. Another good experience I've moved and would like to find a closer place for routine maintenance. I have tested a few closer places (even another ford dealer) but i haven't found a place that I can replace you with. We keep coming back because scheduling is easy, timely and the work performed by mechanics has always held up and been right the first time. The waiting room is comfortable but all areas I see are always clean and shiny, even the maintenance area when I have had a chance to see in there, is clean and well organized. All the employees I encounter are always nice and accommodating. A year before Every part was a good experience, checking in, waiting, service progress updates and payment. I experienced happy friendly knowledgeable staff, comfortable clean waiting room while waiting for the shuttle, easy check out all creating a happy satisfied customer, me. Why was it good. 1. You get a dedicated eager associate to manage your repair, keep you updated on the progress and make sure your shuttle is handled. 2. They have an awesome shuttle service and drive you home in a nice Ford vehicle while they do the work and then pick you up when the work is completed.

Just bought a truck from here and had a great experience. Cody was fantastic, he helped us find the perfect truck and walked us through all the details after the purchase. The whole process was quick, easy, and stress-free. Thanks again, Cody! I highly recommend coming here. Ask for Cody !

Love going here always helpful and professional. Work hard for the customer and make sure you walk away happy and satisfied. Got me in a FX4 F150 truck

Good people. Easy to work with. So far, the best dealership I have ever worked with in the past 40 years.

Nice and courteous service advisor, Jason K. Repairs completed on a timely basis. I was kept informed of work that needed to be done and my vehicle was ready sooner than expected.

Marina Simpson went out of her way to find us the truck we wanted.

Dropped my car off at 9:45 for a recall. Even though they were running behind because they were short handed, they were still able to get it back to me before the end of the day.

Nick was great. He kept me informed and kept checking on me and my wife to make sure we were ok. HIGHLY RECOMMEND!!!!!!!