Reviews for Five Star Ford North Richland Hills · page 61

Edit: FIVE STAR FORD!! Caleb called me up after reading my initial review and he listened, cared about my situation, and made things right. I wanted to edit my review to let folks know that these people really do care about your experience. I can’t say I’m looking forward to the next time something goes wrong with my car, but I at least know where I’ll be bringing it. Five Star Ford! Original review: One Star Ford. A repair I was expecting to cost around $300 was quoted over the phone at $855!!! and then the invoice when I arrived was for $1100. Most dishonest and predatory service department I’ve ever encountered. Last time I will ever give them a dime! Pretty hilarious to name yourselves “five star” Ford though. Credit where it’s due, that is funny.

Mr. Ron was very nice spoke to in laymen terms about my car. He is very knowledgeable and professional. I want to personally thank him and the service department for fixing my car and for letting me drive the Broncos.

Excellent service. Ron was knowledgeable and friendly. I felt like a valued customer.

Great experience from booking my service to completion of project.

I've purchased 6 vehicles from Sam Packs Ford dealerships and they always send me away happy with my vehicles. Jason Howell was great to deal with.

Professional service. Great communication.

I recently had a small repair done on my truck. I am recovering from serious back surgery and I am not able to drive. Roger was so kind and understanding he helped my daughter navigate this and that made me so much less stressed. With so much going wrong it's nice to feel like something went right. I appreciate Rogers compassion very much.

"I've had an amazing experience with Nick The technician always keeps me in the loop about my car's status which I really appreciate. He genuinely goes out of his way to help and has outstanding customer service skills. Highly recommend!"

I always get great service

Was a great car buying experience. Showed up for test drive, Rick my salesman took me to the truck and let me take it for a drive. Had already researched the truck (F150 XLT) so just needed to drive one to make a final decision. Once I decided to buy the process of adding add-ons to the truck (Leather seats, spray on bed liner, etc) was easy. Final session with the finance representative was good with no pressure to buy anything extra, though he presented the options if I wanted to do so. Can't say enough about this dealership and my experience purchasing my new truck. Looking forward to picking it up when the add-ons are ready.