Reviews for Five Star Ford North Richland Hills · page 18

Awesome fast sevice!

Five star Ford provided superior customer service and their comunication was on point during my appointment with them.

Overall really good, this is my 3rd vehicle, maybe a repeat customer discount would be nice, or maybe some free extras.

Absolute BEST EVER experience buying a new vehicle!! Could not have been better or more enjoyable. No hassle, no run around. Just straight, honest talk about what was available and what my trade in was worth, what we could do together to get me in a new vehicle!!!! I was at another dealership before going to Five Star Ford and the experience was no where near the same. I wasted hours and left with nothing but a waste of my time......... (Grapevine).... At Five Star I worked with Rick Dike. We met at 3pm on a Thursday. I walked out at 4:15pm with a deal!!! Picked up my new vehicle Friday mid morning. COULD NOT BE HAPPIER. I will never shop at another dealership!!

The costumer service I received from our sales representative Juan and manager was impressive..I will come back to 5 Star Ford for my next purchase.

Edit: FIVE STAR FORD!! Caleb called me up after reading my initial review and he listened, cared about my situation, and made things right. I wanted to edit my review to let folks know that these people really do care about your experience. I can’t say I’m looking forward to the next time something goes wrong with my car, but I at least know where I’ll be bringing it. Five Star Ford! Original review: One Star Ford. A repair I was expecting to cost around $300 was quoted over the phone at $855!!! and then the invoice when I arrived was for $1100. Most dishonest and predatory service department I’ve ever encountered. Last time I will ever give them a dime! Pretty hilarious to name yourselves “five star” Ford though. Credit where it’s due, that is funny.

Mr. Ron was very nice spoke to in laymen terms about my car. He is very knowledgeable and professional. I want to personally thank him and the service department for fixing my car and for letting me drive the Broncos.

Excellent service. Ron was knowledgeable and friendly. I felt like a valued customer.

I've purchased 6 vehicles from Sam Packs Ford dealerships and they always send me away happy with my vehicles. Jason Howell was great to deal with.

Professional service. Great communication.